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Shipping Policy

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Zoku Industries operates as a global drop-shipping automotive parts and accessories store. We work directly with international manufacturers and fulfilment warehouses to provide high-quality products at competitive pricing.

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Order Processing Time

All orders are processed within 2–5 business days after payment has been successfully received and approved.

This includes all payment methods such as:

• Credit & Debit Cards

• PayPal (including Pay in 4)

• Afterpay

Orders placed on weekends or public holidays will begin processing on the next business day.

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Shipping & Delivery Timeframes

Because Zoku Industries ships directly from global suppliers, delivery times vary depending on destination.

Estimated delivery times:

LocationDelivery Time

Australia7–15 business days

United States7–18 business days

Europe8–20 business days

New Zealand8–18 business days

Worldwide10–25 business days

Delivery times are estimates and may vary due to customs, courier delays, weather conditions, or peak demand periods.

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Tracking Information

Once your order has shipped, a tracking number will be emailed within 2–6 business days.
Tracking updates may take 24–72 hours to appear once the courier scans the parcel.

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Split Shipments

If multiple items are ordered, products may ship from different warehouses.
This means you may receive your order in multiple packages with separate tracking numbers.

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Customs, Duties & Import Fees

Zoku Industries is not responsible for:

• Import taxes

• Customs fees

• VAT

• Clearance charges

These are determined by your country’s customs authority and must be paid by the customer if applicable.

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PayPal & Afterpay Disclaimer

Using PayPal Pay-in-4 or Afterpay does not change:

• Processing times

• Shipping times

• Refund eligibility

• Delivery obligations

Payment plans are managed directly by PayPal or Afterpay.
Zoku Industries is not responsible for installment schedules, late fees, or payment disputes relating to those providers.
 

Delayed or Lost Orders

If your order has not arrived within 30 business days, please contact us and we will investigate.

If a package is confirmed lost, we will offer a replacement or refund.

 

Incorrect Address Policy

Customers are responsible for providing correct shipping details.
Zoku Industries is not responsible for orders delivered to incorrect or incomplete addresses supplied at checkout.

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Refund & Returns Policy – Zoku Industries

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Zoku Industries sells automotive parts and accessories through global fulfillment partners. By placing an order, you agree to the terms outlined below.

Order Cancellations

Orders may be cancelled within 12 hours of being placed.

Once an order has entered processing or been sent to our supplier, it cannot be cancelled or changed.

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Returns Eligibility

We accept returns only under the following conditions:

✔ Item arrived damaged
✔ Item is defective
✔ Item is incorrect (wrong item sent)

We do not accept returns for:

• Change of mind

• Wrong part ordered

• Incorrect fitment

• Cosmetic preferences

• Installation error

Automotive parts must be matched by the customer to their vehicle before ordering.

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Return Requests

All return requests must be submitted within 7 days of delivery.

To request a return, email:
📧 support@zokuindustries.store

Include:

• Order number

• Clear photos or video of the issue

• Description of the problem

Requests without proof will not be approved.

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Return Shipping

If a return is approved, the customer is responsible for return shipping costs unless the item is confirmed defective or incorrect.

Returned items must be:

• Unused

• In original packaging

• Returned within 10 days of approval

Returns sent without approval will not be accepted.

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Refunds

Once your return is received and inspected, we will notify you.

If approved:

• A refund or replacement will be issued

• Processing time: 5–10 business days

Refunds are sent to the original payment method.

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PayPal & Afterpay Refund Terms

If you paid using:

• PayPal Pay-in-4

• Afterpay

Refunds are sent to PayPal or Afterpay, and they handle all repayment adjustments.

Zoku Industries does not control:

• Installment schedules

• Late fees

• Payment plans

• Account restrictions

These are governed by PayPal and Afterpay.

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Chargebacks & Payment Disputes

Before opening a PayPal or Afterpay dispute, customers must contact Zoku Industries first.

Opening a chargeback without contacting us may result in:

• Refund denial

• Order blacklisting

• Permanent account restriction

Fraudulent claims will be disputed with full tracking and delivery records.

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Missing Packages

If tracking shows delivered but you did not receive it:

• You must contact your local courier first

• We will assist with investigation

If a shipment is confirmed lost, we will issue a replacement or refund.

 

Contact Us

📧 support@zokuindustries.store

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